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Cancellation & Refund Policy

Introduction

At 18 Infratech, we strive to provide the highest quality services to our clients. We understand that circumstances may arise where you need to cancel a project or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds.

 

Cancellation Policy

 

Client-Initiated Cancellations

    • Notice of Cancellation: Clients may cancel their projects by providing written notice to 18 Infratech. The notice must include the reason for cancellation and be sent to our official email address: admin@18infratech.com.
    • Cancellation Fees: Depending on the stage of the project at the time of cancellation, the Client may be subject to a cancellation fee. This fee covers the work already performed and any resources allocated to the project.
        • Before Project Commencement: If the project is cancelled before any work has commenced, no cancellation fee will be charged.
        • After Project Commencement: If the project is cancelled after work has commenced, the Client will be charged for the work completed up to the date of cancellation.

18 Infratech-Initiated Cancellations

    • Right to Terminate: 18 Infratech reserves the right to terminate any project at its discretion if the Client fails to comply with the terms and conditions or if the project becomes unfeasible.
    • Refund for Termination: In the event that 18 Infratech terminates a project, the Client will be responsible for payment for all services rendered up to the date of termination.

 

Refund Policy

 

Eligibility for Refunds

    • Advance Payments: Payments made in advance are non-refundable. This includes advance payments for services that have not yet commenced.
    • Partially Completed Projects: For projects that are partially completed at the time of cancellation, the Client will be charged for the work completed. No refunds will be provided for the remaining balance of any advance payments.
    • Completed Projects: Payments made for completed projects are non-refundable. If the Client is dissatisfied with the completed work, they should contact 18 Infratech to discuss potential resolutions.

 

Contact Us

If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:

18 Infratech
Plot No- GH-01, Paras Tierea, Sector-137, Expressway Noida, U.P., PIN 201301, India.

Call Us
+91 1204636036, +91 9870449654

Email Us
admin@18infratech.com

Thank you for trusting 18 Infratech. We are committed to protecting your privacy and ensuring the security of your information.

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